IT Support

Comprehensive IT Support

All of our IT support packages include unlimited remote support with a 30 minute response time and onsite assistance if a fault cannot be repaired remotely. Advanced support options include unlimited onsite calls and scheduled weekly visits by one of our IT experts who are able to consult and advise your business on future IT direction.

As a London IT support company, we work closely with our clients, appointing dedicated account managers to manage the on-going needs. In addition to resolving the daily IT issues that threaten the productivity of your business, SMG Business Solutions will proactively monitor your network, and IT systems, to optimise performance and provide advice you on business continuity and disaster recovery planning.

How can it help your business?

SMG Business Solutions will ensure that your IT systems run smoothly allowing you to focus on your business activities.  We will proactively monitor your e-mail flow, network devices, servers and ensure systems are running perfectly.  Our team will update your computers with the latest Windows patches, and associated software updates, to ensure your environment is always running smoothly.  If your team have any queries on how to use the software/systems they can call the IT Service Desk for immediate assistance.  

We are experts at supporting Microsoft and Apple based systems, and as SMG Business Solutions are certified Microsoft Partners, our expert IT Technician’s ensure this smooth operation of your systems in-line with Microsoft best practices.

Key benefits of our IT Support Service include:

  • Service Level Agreement with guaranteed response times.
  • Expertise covering all Microsoft business solutions.
  • On-site response to issues if needed.
  • Fixed monthly cost with no surprises.
  • Proactive Management of your IT environment
  • Domain, DNS and third-party service management.

IT Support Pricing

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Frequently Asked Questions about our IT Support Services

Why use us for your IT Support?

We have over 30 years experience in delivering IT services to a wide range of organisations.  Our team of IT experts are highly-experienced in delivering effective support across a diverse client base.  We understand the importance of ensuring that your computer systems are always operational and working effectively so you can focus on your own business activies.

Do you operate a service level agreement?

We provide all customers with a service level agreement (SLA) as part of their support contract.  Our SLA guarantees any issue reported to us will be handled within 30 minutes and prioritised to ensure the fastest resolution.

What is proactive IT support?

We believe it’s best to keep problems at bay and focus on proactively managing your IT environment to ensure it’s always running at peak performance.  Proactive IT support is a fundamental principal of everything we do, from deploying regular security updates, maintaining accurate warranty statuses through to ensuring your antivirus and firewalls remain absolutely up-to-date.

How we can help you!

If you would like to chat about technology, and any issues you are currently experiencing, then we’d be delighted to hear from you.  Our team of IT experts can talk through your current IT set-up, ongoing frustrations and ways in which we can help you.  We provide unbiased advice and guidance to ensure that we can determine the best path to delivering IT support to your business.  

Let's talk about IT Support

Got a question? Let us know and we'll be straight in contact with you.