Technology management is a challenge for small businesses, especially those that have limited resources at their disposal. There are a lot of decision makers that are under the impression that they cannot afford to take proper care of their technology, so they put it off until their technology starts to fail. So, we ask you this question: if not now, when is the appropriate time to take care of your technology?
The traditional break-fix model of IT involves waiting for your technology to break down before you address it, but this is far from the ideal solution. Companies that have no choice but to deal with issues until they no longer can afford to are in a tough spot, but waiting until it gets this bad is not the answer. The reason is simple: downtime. Downtime is the silent business killer, and failing to take care of your technology will inevitably lead to downtime that could ultimately be prevented with appropriate maintenance.
Downtime is not the only loss associated with break-fix IT, though. You can expect lost productivity as a result of this downtime. It goes without saying that all of these issues are preventable, so it is worth investing in keeping your IT running somehow. Thankfully, with a different kind of maintenance service model, it’s easier than you might think.
In response to the needs of companies without dedicated IT maintenance and support, the managed services model was created. Managed service providers, or MSPs, offer technology management solutions for companies that don’t have the in-house expertise necessary to handle the plethora of tasks expected of such a professional. Maintenance is administered based on a service level agreement, which is paid for on a per-month basis according to the company’s specific needs. This helps you get around the expensive up-front costs of break-fix IT, as it’s preventative in nature.
Businesses that have an in-house IT department also stand to benefit from the valuable service of an MSP. Even the best IT workers need help from time to time, and no one can be expected to know everything. If they need help with general upkeep and maintenance of your infrastructure, we can take care of those challenges while they commit themselves to improving your operations through innovative new solutions.
Technology can be a tough part of managing your business, but it doesn’t have to be impossible. SMG Business Solutions can help your business implement the best proactive and preventative maintenance practices to keep your technology secure, safe, and healthy. To learn more, contact us at 020 7898 3500.