We frequently discuss how the solutions we offer can make business processes and procedures more effective, but in doing so, we’ve frequently overlooked how the implementation of these solutions—especially in terms of your digital transformation—have impacted your human resources.
Or, in other words, are your digital transformation efforts rubbing your team members the wrong way? Let’s discuss.
Here’s the thing: piling on new technologies and expecting your employees to keep up is only going to burden them and put undue pressure on them.
It really only makes sense, when you think about it. For all the benefits that new, modern business technology offers, suddenly springing it on your team members can have a few detriments, including:
- Disengagement from one’s tasks
- Lost productivity due to lack of familiarity
- Frustration and discontent
- Accelerated burnout
…none of which are good, of course. This gets even worse if the technology you adopt makes them feel as though they are no longer of value to your team. Things like automation—which literally does the jobs that once took up a lot of your team members’ time—could be perceived as a direct threat to their employment, only alienating them further.
However, it doesn’t have to be this way.
When implemented properly, modern IT can greatly improve your team’s satisfaction—even in the case of automation. It all depends on how you introduce it into the workflow, and what purpose it serves.
For instance, rather than automating the tasks that your employees see as their primary work responsibilities, it makes more sense to remove the rote tasks from their day that keep them from their more skill-based responsibilities. Not only will this help to boost productivity, but the fact that their skills are being engaged will help them feel more loyal and increase their retention.
It is important that any consideration of adding automation into a process should involve a few critical questions, like what pain points the automated process could alleviate and what the return on your investment into automation can be expected to be.
Trust our team of experts to review your IT infrastructure and identify ways to make it better for you and your business’ operations. Give us a call and ask about an IT audit today at 020 7898 3500.